At Melloow Luxury, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may request a return under the following conditions:

Eligibility

  • Returns are accepted within 7 days of delivery.
  • Products are eligible if they are damaged, defective, or incorrect.

Conditions

  • Items must be unused, sealed, and in original packaging.
  • A valid invoice/receipt and photo/video proof of the issue are required.

Refunds

  • Once the returned item is received and inspected, refunds will be processed within 7–10 business days to the original payment method.
  • Refund timelines may vary depending on your bank/payment provider.

Non-Returnable Items

  • Gift cards, promotional items, and discounted products are not eligible for return/refund.

Shipping Costs

  • If the return is due to our error (wrong/defective product), we cover the return shipping.
  • For customer-initiated returns (not due to damage/defect), shipping charges are non-refundable.

Contact

For return requests or support, please contact us at info@melloowluxury.com