At Melloow Luxury, we strive to ensure that every customer is satisfied with their purchase. If you are not completely happy with your order, you may request a return under the conditions below.
Return Window
Customers may request a return within 7 days of delivery.
Eligible Returns
Returns are accepted in the following cases:
- The product received is damaged
- The product is defective
- The wrong product was delivered
Return Conditions
To qualify for a return:
- The product must be unused, unopened, and in its original packaging
- All tags, seals, and packaging materials must be intact
- A valid invoice or order confirmation must be provided
- Photo or video proof of the issue may be required
Return Process
To initiate a return request, please contact our support team with your order number and issue details.
Email: info@melloowluxury.com
Once the request is approved, our team will guide you through the return process.
Refunds
After the returned product is received and inspected:
- Approved refunds will be processed within 7–10 business days
- Refunds will be issued to the original payment method
- Processing time may vary depending on the bank or payment provider
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Promotional or free items
- Products purchased during special sale or clearance events
Return Shipping
- If the return is due to a damaged, defective, or incorrect product, Melloow Luxury will cover the return shipping cost.
- For other approved returns, shipping charges are non-refundable.
Contact Us
For return requests or support, please contact:
Email: info@melloowluxury.com